FREQUENTLY ASKED QUESTIONS
What is your Return Policy?
Please visit our Return Policy page for all questions regarding returns.
What if my package is late or lost?
If the tracking number is showing delivered and you have not received, please give USPS another day or two since they happen to mark undelivered packages as delivered. Please check all surrounding areas of the shipping destination address as well such as, your front door, bushes, neighbors homes, neighbors mailboxes etc. If you have not received the package 5 days after the tracking information as marked it delivered, please reach out to us at whippedandcompany@gmail.com with the tracking and order number so we can work to reconcile the order.
What if my item arrives damaged?
If your item arrives damaged, please reach out to us at whippedandcompany@gmail.com with photos of the item and the box it arrived in so that we can work to reconcile the order.
Where do my items ship from?
All of our premium WHIPPED cosmetics are handcrafted and shipped from Long Island, New York.
What is the shelf life of WHIPPED. products?
The shelf life of WHIPPED products are 12 months from opening the bottles. On the back of the label there should be a symbol with a small jar and a number such as 12M or 24M - this is how you can tell how long its shelf life is from first opening.
Can I cancel my order?
Yes, you can cancel your order if you have not yet received an email that your order has shipped. Once you have received your shipping notification, you are unable to cancel your order.
Can I change my order?
No, once your order is placed you cannot change your order.
Do you offer free shipping?
Yes, any order over $75.00 or more receives free shipping with code “FREESHIP”
Where is my order confirmation e-mail?
Please check your email Inbox. If you have not received in your Inbox, check your Trash or your Junk. If the email confirmation is not within any of these Inbox’s, please reach out to us at whippedandcompany@gmail.com.
Shipping Options
Currently WHIPPED is only shipping domestic(50 States), within the United States.